Delivery

We ship worldwide. Your country decides which zone your order falls into, and the zone sets the starting fee. Heavier orders cost more: above a weight included in that starting fee, each further kilo is added.

The exact amount is calculated at checkout from your country and the weight of your basket. Nothing is estimated and nothing is added afterwards.

• Avrupa: from $22.00, free over $250.00 of goods.
• Kuzey Amerika: from $32.00, free over $300.00 of goods.
• Dünya: from $45.00, free over $500.00 of goods.

A part of the catalogue cannot be sent abroad and is not listed on the English pages at all, so you will not reach checkout with an item we cannot ship.

Prices are shown in US dollars, but the payment is taken in Turkish lira. Your bank statement will show a ₺ amount and your card issuer applies its own conversion to your currency. The dollar figure you see is the lira amount at our current rate — the two never drift apart.

Your order is prepared once payment is confirmed. You are notified by e-mail when it is handed to the carrier.

The maximum legal delivery time is 30 days. If it is not delivered within that time you may cancel the order and ask for a refund.

Shipments leave from Türkiye. Any customs duty, import VAT or handling fee charged by your own country is not included in the price and is payable by you. Limits and rates differ from country to country; your local customs authority is the only reliable source.

Check the outside of the box before you sign. If it is crushed, torn or wet, ask the courier to record it and open the parcel in front of them.

If you accepted a damaged parcel without a record, still write to info@arvoculture.com with photographs and we will try to find a solution.

Write to info@arvoculture.com before the order is handed to the carrier and we can change the address. Afterwards it is up to the carrier.

If a parcel comes back because nobody could be reached, the carrier’s return cost is deducted from the refund. Leaving a phone number you actually answer prevents this.

You have 14 days to withdraw from the purchase. The steps are on the Cancellation & returns page.